Reimagining Corporate Travel: A UX Deep Dive into SAP Concur
Reimagining Corporate Travel: A UX Deep Dive into SAP Concur
Reimagining Corporate Travel: A UX Deep Dive into SAP Concur
An in-depth UX case study on modernising expense management for a global Danish company, transforming a complex SAP Concur system into an intuitive digital experience through user research, desktop redesign, and mobile innovation.
An in-depth UX case study on modernising expense management for a global Danish company, transforming a complex SAP Concur system into an intuitive digital experience through user research, desktop redesign, and mobile innovation.
An in-depth UX case study on modernising expense management for a global Danish company, transforming a complex SAP Concur system into an intuitive digital experience through user research, desktop redesign, and mobile innovation.
Partner
Global Danish Company
Global Danish Company
Global Danish Company
Year
2024
UX Research
UX Research
User Interface Design
User Interface Design
Enterprise Software
Enterprise Software
SAP Concur - Mobile Travel Expense AI Helper: A mobile solution I crafted to elevate the expense management experience with intelligent, AI-driven support. Designed to tackle complex submissions seamlessly, the app redefines usability for travelers, delivering effortless navigation and streamlined claims for enhanced productivity on the move.
SAP Concur - Desktop Expense Management Redesign - A redesigned the desktop experience tailored for flexibility and collaboration in expense management. I enhanced the platform’s template creation to support project-specific needs and streamlined sharing capabilities, enabling teams to manage and share expenses and reports with greater ease and precision.
UX Research for Internal Travel Expense Management System - I conducted a comprehensive UX study incorporating data visualization to effectively convey insights from primary users and managers. This research identified user behaviors, technical challenges, and policy-related pain points, establishing a framework focused on usability, security, and trust in e-reimbursement systems.
"This research established a conceptual framework grounded in usability, security, and trust, offering a model to drive a streamlined, user-centered approach to expense management."
"This research established a conceptual framework grounded in usability, security, and trust, offering a model to drive a streamlined, user-centered approach to expense management."
"This research established a conceptual framework grounded in usability, security, and trust, offering a model to drive a streamlined, user-centered approach to expense management."
Situation
Approach
Results
Situation
Approach
Results
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Interdisciplinary Analysis
Science & Technology Studies (STS)
Healthcare AI
Aalborg University Hospital
-
2022-2023
The Invisible Networks of Healthcare AI
Examining the socio-technical & regulatory landscapes of cancer research, this research provides critical insights into how AI emerges as more than a tool—becoming a critical actor in generating, translating, and mediating complex health data and research insights.
Interdisciplinary Analysis
Science & Technology Studies (STS)
Healthcare AI
Aalborg University Hospital
-
2022-2023
The Invisible Networks of Healthcare AI
Examining the socio-technical & regulatory landscapes of cancer research, this research provides critical insights into how AI emerges as more than a tool—becoming a critical actor in generating, translating, and mediating complex health data and research insights.
Interdisciplinary Analysis
Science & Technology Studies (STS)
Healthcare AI
Aalborg University Hospital
-
2022-2023
The Invisible Networks of Healthcare AI
Examining the socio-technical & regulatory landscapes of cancer research, this research provides critical insights into how AI emerges as more than a tool—becoming a critical actor in generating, translating, and mediating complex health data and research insights.
AI Research & Insights
Advanced Technology Integration
Sustainable Energy Solutions
Global Wind Energy Company
-
2023
AI-Driven Solutions for Wind Energy: A Comprehensive Review
An exploration of AI’s transformative impact on wind energy, highlighting applications in system security, efficiency, maintenance, and predictive forecasting
AI Research & Insights
Advanced Technology Integration
Sustainable Energy Solutions
Global Wind Energy Company
-
2023
AI-Driven Solutions for Wind Energy: A Comprehensive Review
An exploration of AI’s transformative impact on wind energy, highlighting applications in system security, efficiency, maintenance, and predictive forecasting
AI Research & Insights
Advanced Technology Integration
Sustainable Energy Solutions
Global Wind Energy Company
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2023
AI-Driven Solutions for Wind Energy: A Comprehensive Review
An exploration of AI’s transformative impact on wind energy, highlighting applications in system security, efficiency, maintenance, and predictive forecasting
Strategic Digital Marketing & Revenue Growth
UX Design & Customer-Centric Innovation
Data-Driven Campaign Optimization
The Tailor
-
2016-2021
Five Years of Strategic Innovation & UX Excellence at Australia’s Leading Luxury Travel Brand
Over five years as Digital Marketing Manager and UX/Web Designer at The Tailor, I drove digital growth, optimized user experiences, and expanded market reach. My work fueled revenue increases, advanced customer engagement, and enhanced the agency's position as a top-tier luxury travel provider in Australia.
Strategic Digital Marketing & Revenue Growth
UX Design & Customer-Centric Innovation
Data-Driven Campaign Optimization
The Tailor
-
2016-2021
Five Years of Strategic Innovation & UX Excellence at Australia’s Leading Luxury Travel Brand
Over five years as Digital Marketing Manager and UX/Web Designer at The Tailor, I drove digital growth, optimized user experiences, and expanded market reach. My work fueled revenue increases, advanced customer engagement, and enhanced the agency's position as a top-tier luxury travel provider in Australia.
Strategic Digital Marketing & Revenue Growth
UX Design & Customer-Centric Innovation
Data-Driven Campaign Optimization
The Tailor
-
2016-2021
Five Years of Strategic Innovation & UX Excellence at Australia’s Leading Luxury Travel Brand
Over five years as Digital Marketing Manager and UX/Web Designer at The Tailor, I drove digital growth, optimized user experiences, and expanded market reach. My work fueled revenue increases, advanced customer engagement, and enhanced the agency's position as a top-tier luxury travel provider in Australia.