Reimagining Corporate Travel: A UX Deep Dive into SAP Concur

Reimagining Corporate Travel: A UX Deep Dive into SAP Concur

Reimagining Corporate Travel: A UX Deep Dive into SAP Concur

An in-depth UX case study on modernising expense management for a global Danish company, transforming a complex SAP Concur system into an intuitive digital experience through user research, desktop redesign, and mobile innovation.

An in-depth UX case study on modernising expense management for a global Danish company, transforming a complex SAP Concur system into an intuitive digital experience through user research, desktop redesign, and mobile innovation.

An in-depth UX case study on modernising expense management for a global Danish company, transforming a complex SAP Concur system into an intuitive digital experience through user research, desktop redesign, and mobile innovation.

Partner

Global Danish Company
Global Danish Company
Global Danish Company

Year

2024
UX Research

UX Research

User Interface Design

User Interface Design

Enterprise Software

Enterprise Software

SAP Concur - Mobile Travel Expense AI Helper: A mobile solution I crafted to elevate the expense management experience with intelligent, AI-driven support. Designed to tackle complex submissions seamlessly, the app redefines usability for travelers, delivering effortless navigation and streamlined claims for enhanced productivity on the move.

SAP Concur - Desktop Expense Management Redesign - A redesigned the desktop experience tailored for flexibility and collaboration in expense management. I enhanced the platform’s template creation to support project-specific needs and streamlined sharing capabilities, enabling teams to manage and share expenses and reports with greater ease and precision.

UX Research for Internal Travel Expense Management System - I conducted a comprehensive UX study incorporating data visualization to effectively convey insights from primary users and managers. This research identified user behaviors, technical challenges, and policy-related pain points, establishing a framework focused on usability, security, and trust in e-reimbursement systems.

"This research established a conceptual framework grounded in usability, security, and trust, offering a model to drive a streamlined, user-centered approach to expense management."

"This research established a conceptual framework grounded in usability, security, and trust, offering a model to drive a streamlined, user-centered approach to expense management."

"This research established a conceptual framework grounded in usability, security, and trust, offering a model to drive a streamlined, user-centered approach to expense management."

Situation
Approach
Results
Situation
Approach
Results

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Interdisciplinary Analysis

Science & Technology Studies (STS)

Healthcare AI

Aalborg University Hospital

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2022-2023

The Invisible Networks of Healthcare AI

Examining the socio-technical & regulatory landscapes of cancer research, this research provides critical insights into how AI emerges as more than a tool—becoming a critical actor in generating, translating, and mediating complex health data and research insights.

Interdisciplinary Analysis

Science & Technology Studies (STS)

Healthcare AI

Aalborg University Hospital

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2022-2023

The Invisible Networks of Healthcare AI

Examining the socio-technical & regulatory landscapes of cancer research, this research provides critical insights into how AI emerges as more than a tool—becoming a critical actor in generating, translating, and mediating complex health data and research insights.

Interdisciplinary Analysis

Science & Technology Studies (STS)

Healthcare AI

Aalborg University Hospital

-

2022-2023

The Invisible Networks of Healthcare AI

Examining the socio-technical & regulatory landscapes of cancer research, this research provides critical insights into how AI emerges as more than a tool—becoming a critical actor in generating, translating, and mediating complex health data and research insights.

AI Research & Insights

Advanced Technology Integration

Sustainable Energy Solutions

Global Wind Energy Company

-

2023

AI-Driven Solutions for Wind Energy: A Comprehensive Review

An exploration of AI’s transformative impact on wind energy, highlighting applications in system security, efficiency, maintenance, and predictive forecasting

AI Research & Insights

Advanced Technology Integration

Sustainable Energy Solutions

Global Wind Energy Company

-

2023

AI-Driven Solutions for Wind Energy: A Comprehensive Review

An exploration of AI’s transformative impact on wind energy, highlighting applications in system security, efficiency, maintenance, and predictive forecasting

AI Research & Insights

Advanced Technology Integration

Sustainable Energy Solutions

Global Wind Energy Company

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2023

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An exploration of AI’s transformative impact on wind energy, highlighting applications in system security, efficiency, maintenance, and predictive forecasting

Strategic Digital Marketing & Revenue Growth

UX Design & Customer-Centric Innovation

Data-Driven Campaign Optimization

The Tailor

-

2016-2021

Five Years of Strategic Innovation & UX Excellence at Australia’s Leading Luxury Travel Brand

Over five years as Digital Marketing Manager and UX/Web Designer at The Tailor, I drove digital growth, optimized user experiences, and expanded market reach. My work fueled revenue increases, advanced customer engagement, and enhanced the agency's position as a top-tier luxury travel provider in Australia.

Strategic Digital Marketing & Revenue Growth

UX Design & Customer-Centric Innovation

Data-Driven Campaign Optimization

The Tailor

-

2016-2021

Five Years of Strategic Innovation & UX Excellence at Australia’s Leading Luxury Travel Brand

Over five years as Digital Marketing Manager and UX/Web Designer at The Tailor, I drove digital growth, optimized user experiences, and expanded market reach. My work fueled revenue increases, advanced customer engagement, and enhanced the agency's position as a top-tier luxury travel provider in Australia.

Strategic Digital Marketing & Revenue Growth

UX Design & Customer-Centric Innovation

Data-Driven Campaign Optimization

The Tailor

-

2016-2021

Five Years of Strategic Innovation & UX Excellence at Australia’s Leading Luxury Travel Brand

Over five years as Digital Marketing Manager and UX/Web Designer at The Tailor, I drove digital growth, optimized user experiences, and expanded market reach. My work fueled revenue increases, advanced customer engagement, and enhanced the agency's position as a top-tier luxury travel provider in Australia.